Terms & Conditions
The Company name is 10 Church Street Limited
We are registered in England and Wales under company number 07828707 our registered office address is Lowood Lodge,Mill Lane, Hasketon Woodbridge Suffolk IP13 6JL.
Your use of this website and any purchase made by you on this website are governed by English Law and will be deemed to have occurred in the United Kingdom.
All content included on this website is the property of 10 Church Street Limited and is protected by UK and international copyright laws and intellectual property rights.
Please note that every effort is made to photograph items accurately and describe the products in detail however there maybe a variation. Whilst we try and ensure that all details, descriptions and prices that appear on the 10 Church Street website are accurate, errors may occur. If we discover an error we will rectify it as soon as possible.
Terms and conditions apply to all retail orders you place over the phone or from the website. We reserve the right to amend these terms and conditions at any time.
Once you have placed your order via the website, the order is normally dispatched the following day unless placed on a Friday or at the weekend then it will be dispatched on Monday or Tuesday as we do not work or deliver on a Bank Holiday. If there is a delay for any reason, we will inform you by phone or email. You can also place an order over the phone by calling 07795 225283 Monday to Friday 9am-5pm.
Under the Distance Selling Regulations Act you have a right to a 7 day cancellation period unless the goods have been dispatched them the returns policy is in place.
We can take payment by a valid credit or debit card. The credit card payment is taken at the time you place your order, once we have checked your card details, and made sure what you want is in stock.
When we have processed the order and received payment in full, ownership of the goods passes to you once we have delivered the item. (This includes leaving it in your designated safe place).
We hope you will be very happy with your order if for any reason you want to cancel or return your order Please call us on 07795 225283 or email via the website. If you cancel your order after it has been dispatched, you will be charged for the delivery and the return. If when you order is delivered it is not what you ordered, it will be collected and replaced with the correct item at our cost, likewise if the goods arrive damaged unless the carrier is at fault then the damage costs will be recoverable from them.
If you are unhappy in anyway with your product please call or email us immediately.
From time to time we run promotions via the website, or adverts with promotional codes. If you want to take advantage of these promotions it is your responsibility to enter the correct code, and if you are placing the order by phone and want to use a promotional code you must quote it before ordering
We do not store credit card details nor do we share customer details with any 3rd parties.